Commercial & Residential Technology Services

Professional, Prompt and Reasonably Priced

Contact Us

Tim Gagliano, MCSE

504-232-7171

tim@cio-services.biz

 

Request a Consultation

To request a consultation either call or e-mail me using the contact information above. This request should be used by new customers or existing customers who do not have a specific trouble ticket kind of request. If using e-mail please provide some detail regarding the nature of your request. Please provide appropriate contact information including phone number, address, e-mail, and best time to contact you.

Call 504-232-7171 or e-mail your consultation request: EMAIL CIO SERVCICES OF LOUISIANA

Submit a Trouble Ticket

In order to provide a tool for our existing clients to submit work orders or issues for resolution please complete our electronic trouble ticket.

Trouble tickets will be processed in the order that they are recieved however the order in which they are actually resolved will be determined by the priority level assigned by CIO Services of Louisiana. CIO Services of Louisiana retains the right to prioritize trouble tickets based on the nature of the request to ensure that urgent matters are handled appropriately and in a timely fashion. It does not make sense to put a word document format issue ahead of a client whose server just went down.

Please be as detailed as you can and when possible list the actual error message if applicable. Our trouble ticket has been developed to pull as much information as possible but please add any information that does not fit in any one field into the comments sections.

Launch Trouble Ticket (This form is currently being developed and therefore is inactive at this time - please check back soon)

 

Remote Support Download

In order to better serve our clients CIO Services of Louisiana utilizes remote support solutions that allows us to connect to a client and service them from anywhere an internet connection is available. Our solution requires a simple file download that upon installation launches the remote support session. Upon completion the installation routine is automatically uninstalled leaving no "footprint". Providing the highest level of service is our goal and offering efficient and prompt solutions manifest our focus on customer service.

Windows RSS Support Session - .exe file

Windows Quick Support Via TeamViewer9

Apple Quick Support Via TeamViewer9

Windows Support Host via TeamViewer9

 

Mobile Device Remote Support now available

Download the TeamViewer QuickSupport app from your devices "app store".

For detailed instructions click this link: Mobile Device Support Instructions

 

 

CIO Services of Louisiana - Professional, Prompt and Reasonably Priced I.T. Consulting